Contact Russella & Support
We are here to assist you. Whether you have technical inquiries regarding our client-side biometric inference, enterprise SDK integration requests, privacy and GDPR compliance questions, or editorial feedback, our team responds promptly within 24 business hours.
Departmental Directory & Direct Inquiries
| Department | Contact Email | Typical Response Window |
|---|---|---|
| General Support & User Help | princexxxx698@gmail.com | Within 12–24 hours (Mon–Fri) |
| Enterprise API & WebGPU SDK | princexxxx698@gmail.com | Within 1 business day |
| Data Privacy & DPO Inquiries | princexxxx698@gmail.com | Immediate acknowledgment, formal reply within 48h |
| Editorial Desk & Fact Corrections | princexxxx698@gmail.com | Within 24–48 hours |
| Press & Media Relations | princexxxx698@gmail.com | Same-day turnaround for accredited journalists |
Specialized Inquiries & Self-Service Resources
Before submitting an inquiry, you may find immediate answers in our specialized documentation:
- Biometric Data & GDPR: If you have questions regarding photo storage, local cache clearance, or your statutory rights under UK GDPR, review our detailed Privacy Policy.
- Scientific Principles & Citations: If you are inquiring about our anthropometric formulas or anatomical research papers, consult our Editorial Policy and meet our team on the Authors & Editorial Board page.
- Clinical Clarification: Please note that Russella provides aesthetic and educational proportions only. As outlined in our Disclaimer, our platform does not offer medical consultations, cosmetic surgery referrals, or psychological diagnoses.
- Joining Our Team: If you are seeking employment or developer opportunities in Rust, WebAssembly, or computer vision, visit our dedicated Careers portal instead of sending general support emails.
Corporate Headquarters & Mailing Address
Russella Ltd.
Technology Innovation Centre, 142 St. John Street
London, EC1V 4PW, United Kingdom
Registered in England & Wales | Company Reg: 14892019
“We believe in open communication with our community. If you discover a bug, spot an anatomical discrepancy, or have an idea to make client-side biometrics faster and safer, we welcome your direct feedback.”
Russella Operations Team
Learn More About Russella
Curious about how we engineered the UK’s first completely private browser-based facial harmony engine? Read the full story on our About Us page.